Returns & Exchanges

1. Return Policy Overview

We stand behind the quality of our products and guarantee they will meet your expectations. Our return policy covers damaged items or products with manufacturing defects to ensure you receive exactly what you ordered.

Key Benefits

• Free Return Shipping: We provide prepaid return labels for most returns
• Full Refund: Get your money back when items meet return criteria
• Quick Processing: Returns processed within 3-5 business days
• Easy Exchange: Simple process to exchange for different size or color
• No Restocking Fees: Return eligible items without additional charges

2. Return Eligibility

2.1 Eligible Items

Items are eligible for return if they meet ALL of the following criteria:

• Returned within 7 days of delivery date
• Product is damaged or has manufacturing defects
• In original packaging with all tags attached
• Include all accessories and documentation
• Product issue documented with photos
• Purchased directly from AA SCENTS

2.2 Return Reasons

We accept returns only for the following valid reasons:

• Damaged in Transit: Item damaged during shipping
• Manufacturing Defects: Product has quality issues or defects
• Wrong Item Sent: We sent incorrect product
• Missing Parts: Product missing components or accessories
• Not as Described: Product significantly different from description

2.3 Non-Returnable Situations

Returns will not be accepted for:

• Change of Mind: No longer wanting the product
• Wrong Size/Color: Customer ordering error
• Normal Wear: Products showing expected usage
• Buyer's Remorse: Satisfaction-related returns

3. How to Return Items

If you received a damaged item or product with defects, follow these steps to return your item:

4. Exchange Policy

Need a different size, color, or style? Our exchange process makes it easy to get exactly what you want.

4.1 Exchange Options

• Size Exchange: Same item in different size
• Color Exchange: Same item in different color
• Style Exchange: Different item of equal or lesser value
• Upgrade Exchange: Different item of higher value (pay difference)

4.2 Exchange Process

4.3 Exchange Fees

• Same Price Items: No additional cost
• Higher Price Items: Pay the difference
• Lower Price Items: Receive credit for future purchases
• Express Exchange: $5 processing fee

5. Refund Information

5.1 Refund Processing

Once we receive your returned item:

• Inspection: Items are inspected within 1-2 business days
• Approval: Refund approved if items meet return criteria
• Processing: Refund processed to original payment method
• Notification: Email confirmation sent when refund is issued

5.2 Refund Timeline

5.3 Partial Refunds

In some cases, partial refunds may be issued:

• Minor Damage: Items with slight damage may receive 10-25% deduction
• Missing Components: Returns without all accessories or packaging
• Late Returns: Items reported after 7 days may receive store credit only
• Used Items: Items showing signs of use may receive reduced refund

6. International Returns

We accept returns from international customers with some additional considerations:

6.1 Return Process

• Contact customer service before returning items
• Return shipping costs are customer's responsibility
• Use trackable shipping method with insurance
• Include customs forms declaring items as "returned goods"

6.2 Important Notes

• Customs Duties: Original duties and taxes are non-refundable
• Processing Time: Allow 2-3 weeks for international return processing
• Lost Returns: Customer responsible for returns lost in international shipping
• Value Declaration: Declare actual product value on customs forms

7. Damaged or Defective Items

If you receive a damaged or defective item, we'll make it right immediately.

7.1 Reporting Damage

• Contact us within 48 hours of delivery
• Provide photos of damaged item and packaging
• Include order number and description of damage
• Keep all packaging materials for inspection

7.2 Resolution Options

• Replacement: Send identical item at no cost
• Refund: Full refund including original shipping
• Partial Refund: If item is still usable with minor damage
• Store Credit: Credit for future purchases with bonus value